In these unprecedented times we need to follow the Government Guidelines to ensure that best practice is in place throughout the hotel to give reassurance to both guests and employees for their safety, hygiene and well-being.
We have modified our operations to include the ability to deliver freshly cooked meals and a choice of both hot, cold, alcoholic and soft drinks direct to your room 24/7, enhanced cleaning and sanitisation of touch points throughout the hotel and strict adherence to government guidelines and social distancing policies. Working closely with leading industry experts and being part of a leading hotel accreditation scheme we hope to provide you with the trust and confidence that the hotel is ready to welcome you and look after your comfort, safety and well-being during these unprecedented times.
Please find below information that will assist you prior to and during your stay with us.
As a guest to Best Western The Stuart Hotel we appreciate your loyalty and for booking with us. Please be assured that the health and well being of our guests and employees is of paramount importance.
Cancellation and Amendments apply to bookings arriving between the 23rd of March and the 4th of July 2020.
We want to help you plan and book any future travel with confidence. Please see below the booking options available to you via our Website www.thestuart.com
Our number one priority is the health, safety and well being of our customers and staff.
The hotel has been working closely with industry experts including the Best Western GB Group, Environmental Health Officers, hospitality quality assurance inspectors and leading housekeeping and cleaning material suppliers to the hospitality industry in devising a new enhanced level of Gold Standard for Hygiene, Cleaning and Safety to ensure a safe and clean environment to all its guests and staff.
The way we operate and the systems we have in place are reviewed daily in-line with the Government Guidelines.
The hotel has implemented the BEST WESTERN “HOTELS THAT CARE” Gold Standard to enhance the high level of cleaning and procedures already in operation at the hotel.
We have: –
It is important that we can communicate with you prior to and during your stay.
Please ensure the hotel has your correct, direct email address. If you have booked via a third party, your email address is not supplied to us, so please get in touch.
Your confirmation email will detail your booking and the terms under which the booking was made. This will also have information about the current amenities available at the hotel.
3 days prior to your arrival you will receive a pre-arrival email and will update you to the current procedures at the hotel. 2 days prior to your arrival you will receive by email a link for you to complete the CHECK IN PROCESS prior to arrival.
This is very important as it reduces the amount of contact and time required at reception. A key will be ready for you in an envelope to collect.
DURING YOUR STAY
On arriving at the hotel, a Welcome Letter will be available to you via Upsell Guru, please take time to read these. You will also be sent the Guest Directory Information and Food & Beverage Menus.
Food and Beverage
Food and Drink is available 24/7 and served to your room as room service as the bar and restaurant are closed currently, awaiting further government guidance.
Hot Breakfast – this is available in a carry out style, delivered to outside your room or available at reception for collection.
Packed Lunch – available, requires ordering the night prior
Dinner – Room service is available between 5.00pm and 9.00pm. Menu changes daily and can be seen on the hotel WhatsApp /Upsell Guru
FOR ANY QUESTIONS PLEASE CONTACT US BY CALLING 01332 340 633, EMAILING SALES@THESTUART.COM OR BY COMPLETING THE BELOW FORM