COVID 19

CheckIn Date
Field is required!
Field is required!
CheckOut Date
Field is required!
Field is required!
  • - Adults -
  • 1
  • 2
  • 3
- Adults -
Field is required!
Field is required!
Corporate ID
Field is required!
Field is required!
Promo Code
Field is required!
Field is required!
Reservations
Local Date
18 May, 2021
Local Time
07:00 pm
Location
Derby

COVID 19

YOUR HEALTH, SAFETY AND WELL BEING

Our number one priority is the health, safety and well-being of our customers and staff.

The hotel has been working closely with industry experts including the Best Western GB Group, Environmental Health Officers, hospitality quality assurance inspectors and leading housekeeping and cleaning material suppliers to the hospitality industry in devising a new enhanced level of Gold Standard for Hygiene, Cleaning and Safety to ensure a safe and clean environment to all its guests and staff.

The way we operate and the systems we have in place are reviewed daily in-line with the Government Guidelines.

The hotel has implemented the BEST WESTERN “HOTELS THAT CARE” Gold Standard to enhance the high level of cleaning and procedures already in operation at the hotel.

We have: –

  • Increased the frequency of cleaning in public areas.
  • Installed hand sanitiser stations.
  • Gloves and masks available for guests in main reception.
  • Implemented a one-way system in reception for guests requiring assistance.
  • Pexiglass has been installed at reception.
  • Pre check in is available prior to arrival.
  • A check in lounge is available for those unable to complete the pre arrival check in.
  • All keys sanitized.
  • All menus and guest directory available via Upsell Guru with a QR code in all guest bedrooms.
  • Food & Beverage including alcoholic and hot drinks are served directly to the room with no tray charge.
  • In line with legislation and current best practices we have implemented changes. Currently, the bar and restaurant are open for residents only. A reservation is required if you are requiring a table in either of these areas. Please check with the hotel regarding opening days as these may be limited to Monday to Thursday only.
  • In the bedrooms some soft furnishings have been removed, replacing some items with a disposable equivalent and changes to cleaning of guest rooms.
  • These changes are temporary and normal service levels will be reinstated as soon as possible in accordance with legal requirements. For more information please read our Guest Directory.

Guests are required to wear a mask in reception and the corridors of the hotel. Please advise is before arrival if you are exempt. Guests are also asked not to visit other guests’ rooms or congregate in groups in the public areas.

Please be mindful of your safety and the safety of others during your stay. The hotel takes these precautions very seriously and any guest wishing not to follow the protocols of the hotel will be asked to leave.

YOUR STAY

It is important that we can communicate with you prior to and during your stay.

Please ensure the hotel has your correct, direct email address. If you have booked via a third party, your email address is not supplied to us, so please get in touch.

CONFIRMATION
Your confirmation email will detail your booking and the terms under which the booking was made. This will also have information about the current amenities available at the hotel.

PRE-ARRIVAL
3 days prior to your arrival you will receive a pre-arrival email and will update you to the current procedures at the hotel. 2 days prior to your arrival you will receive by email a link for you to complete the CHECK IN PROCESS prior to arrival.

This is very important as it reduces the amount of contact and time required at reception. A key will be ready for you in an envelope to collect.

DURING YOUR STAY
On arriving at the hotel, a Welcome Letter will be available to you, in your room, via Upsell Guru, please take time to read these. You will also be sent the Guest Directory Information and Food & Beverage Menus.

Food and Beverage – this is available and served to your room as room service. The bar and restaurant areas are available for residents. Please reserve your table with reception in advance.

Hot Breakfast Snack Bag – this is available in a carry out style, delivered to outside your room or available at reception for collection. This is required to be ordered the night prior.

BREAKFAST MENU

Packed Lunch – available, requires ordering the night prior.

PACKED LUNCH

Dinner – Room service is available between 5.00pm and 8.30pm. Menu changes daily and can be seen on Upsell Guru. A QR code is in the bedroom for scanning.

SAMPLE DINNER MENU

FOR ANY QUESTIONS PLEASE CONTACT US BY CALLING 01332 340 633, EMAILING SALES@THESTUART.COM OR BY COMPLETING THE BELOW FORM