COVID 19

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Reservations
Local Date
5 December, 2020
Local Time
10:51 pm
Location
Derby

COVID 19

 

In these unprecedented times we need to follow the Government Guidelines to ensure that best practice is in place throughout the hotel to give reassurance to both guests and employees for their safety, hygiene and well-being.

We have modified our operations to include the ability to deliver freshly cooked meals and a choice of both hot, cold, alcoholic and soft drinks direct to your room 24/7, enhanced cleaning and sanitisation of touch points throughout the hotel and strict adherence to government guidelines and social distancing policies. Working closely with leading industry experts and being part of a leading hotel accreditation scheme we hope to provide you with the trust and confidence that the hotel is ready to welcome you and look after your comfort, safety and well-being during these unprecedented times.

Please find below information that will assist you prior to and during your stay with us.

SUPPORTING YOUR TRAVEL PLANS

As a guest to Best Western The Stuart Hotel we appreciate your loyalty and for booking with us. Please be assured that the health and well being of our guests and employees is of paramount importance.

Cancellation and Amendments apply to bookings arriving between the 23rd of March and the 4th of July 2020.

 

FOR EXISTING BOOKINGS

  • If you cancel a rate which required a deposit or payment in advance, this can be moved at no cost to a date within the next 18 months but may result in additional charges for some of the services required. These terms would need to be amended prior to the original arrival date, otherwise, the booking will be invalidated,and refunds / future date changes will not be possible.
  • Exclusions may apply for time periods with special event restrictions or peak demand weeks.
  • Bookings via a third-party
    For bookings made via a third party (e.g. Booking.com and Expedia) we can move these on your behalf for future dates. For any cancellations please contact them directly.
  • Groups & Meetings Bookings.
    We will work with customers to manage any changes needed to Group and Meeting bookings on a case by case basis. We are actively supporting groups and meeting organisers to address the needs of each group, including moving event dates to another time, in line with the term sand conditions of that booking. Please contact sales@thestuart.com to discuss your specific event.

 

FOR NEW BOOKINGS

We want to help you plan and book any future travel with confidence. Please see below the booking options available to you via our Website www.thestuart.com

  • Book Now, Pay Later. This replaces the previous Advance Purchase Rate and is for stays up to the 30 December 2020. This allows savings and flexibility. No immediate payment required, and cancellations can be made up to 48 hours prior to arrival. Receive up to 10% or more off our Best Available Rate.  
  • Best Available Rate. This rate offers maximum flexibility to change or cancel your reservation. For direct bookings, this rate can be cancelled or changed up to midday on the day of arrival.
  • These conditions apply only to direct bookings. Changing the date on any reservation may result in different pricing.
  • GIFT VOUCHER. Gift vouchers for one- and two-night stays are available. Discount received for purchasing and booking can be made anytime within 18 months of purchase.
    Some date restrictions will apply, please check with the hotel.

YOUR HEALTH, SAFETY AND WELL BEING

Our number one priority is the health, safety and well being of our customers and staff.

The hotel has been working closely with industry experts including the Best Western GB Group, Environmental Health Officers, hospitality quality assurance inspectors and leading housekeeping and cleaning material suppliers to the hospitality industry in devising a new enhanced level of Gold Standard for Hygiene, Cleaning and Safety to ensure a safe and clean environment to all its guests and staff.

The way we operate and the systems we have in place are reviewed daily in-line with the Government Guidelines.

The hotel has implemented the BEST WESTERN “HOTELS THAT CARE” Gold Standard to enhance the high level of cleaning and procedures already in operation at the hotel.

We have: –

  • Increased the frequency of cleaning in public areas.
  • Installed hand sanitiser stations
  • Gloves and masks available for guests in main reception
  • Implemented a one-way system in reception for guests requiring assistance
  • Pexiglass has been installed at reception
  • Pre check in is available prior to arrival
  • A check in lounge is available for those unable to complete the pre arrival check in
  • All keys sanitised
  • All menus and guest directory available via Upsell Guru with a QR code in all guest bedrooms.
  • Food & Beverage including alcoholic and hot drinks are served directly to the room with no tray charge.
  • In line with legislation and current best practices we have implemented changes. Currently, the bar and restaurant are open for residents only. A reservation is required if you are require a table in either of these areas.
  • In the bedrooms some soft furnishings have been removed, replacing some items with a disposable equivalent and changes to cleaning of guest rooms.
  • These changes are temporary and normal service levels will be reinstated as soon as possible in accordance with legal requirements. For more information please read our Guest Directory.

YOUR STAY

It is important that we can communicate with you prior to and during your stay.

Please ensure the hotel has your correct, direct email address. If you have booked via a third party, your email address is not supplied to us, so please get in touch.

CONFIRMATION
Your confirmation email will detail your booking and the terms under which the booking was made. This will also have information about the current amenities available at the hotel.

SAMPLE CONFIRMATION EMAIL LINK

PRE-ARRIVAL

3 days prior to your arrival you will receive a pre-arrival email and will update you to the current procedures at the hotel. 2 days prior to your arrival you will receive by email a link for you to complete the CHECK IN PROCESS prior to arrival.

This is very important as it reduces the amount of contact and time required at reception. A key will be ready for you in an envelope to collect.

SAMPLE PRE-ARRIVAL EMAIL LINK

DURING YOUR STAY

On arriving at the hotel, a Welcome Letter will be available to you via Upsell Guru, please take time to read these.  You will also be sent the Guest Directory Information and Food & Beverage Menus.

Food and Beverage
Food and Drink is available 24/7 and served to your room as room service. The bar and restaurant areas are available for residents. Please reserve your table with reception in advance.

Hot Breakfast – this is available in a carry out style, delivered to outside your room or available at reception for collection.

BREAKFAST MENU

Packed Lunch – available, requires ordering the night prior

PACKED LUNCH

Dinner – Room service is available between 5.00pm and 9.00pm. Menu changes daily and can be seen on the hotel WhatsApp /Upsell Guru

SAMPLE DINNER MENU

FOR ANY QUESTIONS PLEASE CONTACT US BY CALLING 01332 340 633, EMAILING SALES@THESTUART.COM OR BY COMPLETING THE BELOW FORM