Our number one priority is the health, safety and well-being of our customers and staff.
The hotel has been working closely with industry experts including the Best Western GB Group, Environmental Health Officers, hospitality quality assurance inspectors and leading housekeeping and cleaning material suppliers to the hospitality industry in devising a new enhanced level of Gold Standard for Hygiene, Cleaning and Safety to ensure a safe and clean environment to all its guests and staff.
The way we operate and the systems we have in place are reviewed daily in-line with the Government Guidelines.
The hotel has implemented the BEST WESTERN “HOTELS THAT CARE” Gold Standard to enhance the high level of cleaning and procedures already in operation at the hotel.
We have: –
Guests are required to wear a mask in reception and the corridors of the hotel. Please advise is before arrival if you are exempt. Guests are also asked not to visit other guests’ rooms or congregate in groups in the public areas.
Please be mindful of your safety and the safety of others during your stay. The hotel takes these precautions very seriously and any guest wishing not to follow the protocols of the hotel will be asked to leave.
It is important that we can communicate with you prior to and during your stay.
Please ensure the hotel has your correct, direct email address. If you have booked via a third party, your email address is not supplied to us, so please get in touch.
Your confirmation email will detail your booking and the terms under which the booking was made. This will also have information about the current amenities available at the hotel.
3 days prior to your arrival you will receive a pre-arrival email and will update you to the current procedures at the hotel. 2 days prior to your arrival you will receive by email a link for you to complete the CHECK IN PROCESS prior to arrival.
This is very important as it reduces the amount of contact and time required at reception. A key will be ready for you in an envelope to collect.
DURING YOUR STAY
On arriving at the hotel, a Welcome Letter will be available to you, in your room, via Upsell Guru, please take time to read these. You will also be sent the Guest Directory Information and Food & Beverage Menus.
Food and Beverage – this is available and served to your room as room service. The bar and restaurant areas are available for residents. Please reserve your table with reception in advance.
Hot Breakfast Snack Bag – this is available in a carry out style, delivered to outside your room or available at reception for collection. This is required to be ordered the night prior.
Packed Lunch – available, requires ordering the night prior.
Dinner – Room service is available between 5.00pm and 8.30pm. Menu changes daily and can be seen on Upsell Guru. A QR code is in the bedroom for scanning.
FOR ANY QUESTIONS PLEASE CONTACT US BY CALLING 01332 340 633, EMAILING SALES@THESTUART.COM OR BY COMPLETING THE BELOW FORM